Maraetai, Auckland, New Zealand
We’re open Monday – Friday, 8 a.m. – 4:30 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
To view our delivery charges click here.
Which payment methods are accepted in the Online Shop?
All major credit cards are accepted via PayPal secure payment system. No account is necessary.
How long will delivery take?
Delivery depends on the country being sent to. Click here for delivery times.
How do I care for my Merino products?
Always follow the care instructions on the packaging. Merino garments should be washed using wool approved detergent only. They can be washed in a machine on the delicate cycle using luke warm water. Merino garments should never be soaked, bleached, washed in hot water, soaps, or spot cleaned. Dry your garments flat in the shade away from direct sunlight. You may iron with a cool setting. Click here for more detail.
My baby has sensitive skin/allergies - will Merino irritate them?
Merino is widely known as the wonder fibre, due to all its natural abilities. Our merino is a super soft knit that can be worn against sensitive skin or babies with allergies. It won't irritate even the most sensitive of skin. Click here to find out more.
Can Merino be worn all year round?
Merino has a natural ability to regulate body temperature. So it will keep you warm in the Winter and cool in the Summer months. Merino fibre is also a great protector of potentially harmful UV radiation. Click here to find out more.
Please contact Kirsten on 0210704023